Privacy Policy
Effective date: June 5, 2026
Parla Live, Inc. ("Parla," "we," "us," or "our") operates the Parla web application, dashboard, public profile pages, and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with the Platform — both for the politicians who hold accounts and for the voters they reach.
We do not sell your personal data. We do not show advertising and we do not accept political advertising. We do not share contact information with third parties for marketing.
1. What Parla Does
Parla is an AI civic communication platform for the United States. Elected officials, candidates, and their campaigns ("politicians") trigger outreach in a web dashboard; Parla's proprietary in‑house language model, Polis‑1, then composes and dispatches personalized messages to the voters the campaign is authorized to contact. Voters do not create Parla accounts. Parla processes campaign-supplied contact data solely to deliver that campaign's messages and to honor opt-outs. Recipients may respond by donating, volunteering, RSVPing, or pledging to vote. Donations route directly through a regulated third-party payment processor to the politician's own connected merchant account. Parla does not hold, process, or take a fee on donation funds.
2. Information We Collect
2.1 Voter Information (Provided by Campaigns)
For voter data, Parla acts as a service provider to the campaign. The campaign authorizes Parla to contact a defined set of voters. Parla processes this data only to deliver that campaign's messages and to maintain opt-out records — never to contact voters for any other campaign, and never sold. The campaign is responsible for having a lawful basis to contact each recipient.
| Data | Purpose | Required |
|---|---|---|
| Phone number | Deliver the campaign's messages and honor STOP / opt-out | Yes |
| Consent / contactability status | Maintain a TCPA-relevant record that a recipient may be contacted, and suppress opt-outs | Yes |
| First and last name | Personalize the campaign's message | Optional |
| Preferred language | Adapt message text to the voter's language | Optional |
| Audience signals | Inform which voters receive a given message | Optional |
2.2 Politician Account Information
| Data | Purpose | Required |
|---|---|---|
| Email address | Account creation, login, billing, and account notices | Yes |
| Full legal name, title, role, and jurisdiction | Display on messages and on your public profile; manual verification of your office by Parla administrators | Yes |
| Plan tier and billing data | Service provisioning, annual billing, tax, and audit purposes (handled by our payment processor) | Yes, for paid plans |
| Connected merchant account identifier | Route donations directly from voters to your campaign account (Parla does not hold funds) | Yes, for donation features |
| FEC committee ID (federal candidates) | Match contributions to your authorized committee for FEC reporting | Optional |
| Standing campaign strategy | Configure how Polis‑1 generates message proposals for your approval | Optional |
2.3 Identity Verification
Parla verifies a politician's office, jurisdiction, and authority to publish on the Platform through manual review of public records and a verification conversation conducted by a Parla administrator. We do not require government-issued photo ID uploads from politicians as part of standard onboarding. From time to time we may request additional documentation in connection with billing, FEC compliance, or dispute resolution; any documentation you provide is handled under this Policy and the Terms of Service.
Parla does not collect biometric data and operates no mobile application. Identity verification is limited to the manual office-verification process described above.
2.4 Usage Data
- Messages delivered, and (where available) opened or clicked
- Actions taken: donations initiated, volunteer sign-ups, RSVPs, pledge-to-vote submissions
- Plan and billing status
- Coarse device and browser context, and approximate U.S. state-level location derived from network address
- Operational logs retained for security, abuse prevention, and service reliability
2.5 Location Data
We determine the relevant U.S. state or jurisdiction from a campaign's voter data (for targeting) and from a politician's stated office at signup. We use coarse network/IP geolocation only to enforce U.S.-only access. We do not track movements or collect continuous or precise location data.
2.6 Data We Do Not Collect
- Precise GPS coordinates or continuous location tracking
- Biometric identifiers of any kind
- Contacts, address book, or social-graph data
- Browsing history outside the Platform
- Social media account credentials
- Donation payment details (card numbers, bank accounts — these go directly to the payment processor)
2.7 Cookies and Tracking Technologies
The Platform uses a limited set of cookies, local-storage entries, and similar technologies that are strictly necessary to operate the service and to maintain authenticated sessions, security state (CSRF protection, rate-limit counters), and language preferences. We do not use advertising cookies, cross-site behavioral-tracking pixels, or third-party advertising tags. Aggregated, pseudonymous product-analytics events (Section 4.4) may be transmitted from your browser; analytics events do not include direct identifiers and are not used for advertising or cross-context behavioral profiling.
Most browsers let you control or block cookies through your browser settings. Blocking strictly necessary cookies will prevent the dashboard, login, and donation flows from functioning. Where required, you may signal an opt-out preference through Global Privacy Control (GPC); the Platform honors a verified GPC signal as a request to opt out of any "sale" or "sharing" of personal information under applicable state law, even though Parla does not sell or share personal information as those terms are defined.
3. How We Use Your Information
- Authentication: Verify politician identity and enforce account integrity.
- Message delivery: Deliver a politician's approved messages to the authorized voters.
- Consent and opt-out: Maintain consent records and honor STOP / opt-out as required by the Telephone Consumer Protection Act (TCPA) and applicable carrier rules.
- Polis‑1 operation: Run Parla's proprietary in-house language model, Polis‑1, to generate message proposals and adapt language when the politician has configured a strategy. Polis‑1 is processed inside Parla’s controlled environment; voter personal data is not used to train any model and no message leaves the Platform until the politician explicitly approves it. See Section 4.5.
- Payments: Route donations directly to the politician's account at a regulated third-party processor, and manage politician annual billing.
- Analytics: Pseudonymous usage events to improve the product (see Section 4.4).
- Security and audit: Maintain an internal audit record of administrator actions, message approvals, and Polis‑1 runs for security, regulatory, and dispute-resolution purposes.
4. Third-Party Services
Parla operates Polis‑1 and the dashboard in its own controlled environment. A small number of regulated third-party providers are engaged for narrow, defined functions where it is impractical or unsafe to do otherwise. We share only the data necessary for each provider to perform its function, and the identity of specific providers is confidential commercial information.
| Category | Data Shared | Purpose |
|---|---|---|
| Authentication | Email, name (politicians) | Account creation, login, session management |
| Payments | Politician billing details; routing identifier for the politician's donation account | Politician annual billing; routing donations direct to the politician's own account |
| Message transport | Phone number, approved message text, opt-out responses | Carrier-grade delivery of approved messages and processing of STOP / opt-out |
| Account email | Politician email address; account, billing, and verification text | Transactional notices to politicians |
| Product analytics | Pseudonymous usage events | Aggregated product diagnostics — no advertising, no cross-context profiling |
| Cloud infrastructure | Account, message, audit-record data | Secure hosting and delivery |
All providers are bound by written data-processing agreements. The list of current sub-processors is confidential; categories above are disclosed for transparency, and Parla will identify a specific sub-processor in response to a verified rights request or regulatory inquiry. Contact privacy@parlalive.com.
4.1 Message Delivery and TCPA Consent
Parla dispatches messages on behalf of the campaign through regulated, carrier-compliant delivery infrastructure registered for political messaging. The campaign is responsible for ensuring it has a lawful basis — such as prior express consent or an established relationship — to contact each recipient under the Telephone Consumer Protection Act (TCPA) and applicable state law. Every recipient can opt out at any time by replying STOP; opt-outs are honored automatically and suppressed across future sends. Replying HELP returns help information at no extra cost. Message and data rates may apply; message frequency varies.
4.2 Payments and FEC Compliance
Parla integrates with regulated third-party payment processors and FEC-registered political donation platforms to enable politicians to receive donations directly from voters. Depending on the politician's configuration, a voter who initiates a donation may be routed to: (a) a third-party merchant-acquiring processor connected to the politician's merchant account; (b) an FEC-registered political contribution platform of the politician's choice (where supported); or (c) a comparable processor used by the politician. In every case, Parla does not receive, hold, or process donation funds, and Parla charges no transaction fee on donations. Donations go directly to the politician's account at the chosen processor. This structure is intentional: under FEC regulations at 11 CFR 100.52, a payment processor that charges a fee for facilitating contributions may be treated as making an in-kind contribution to the recipient committee. By routing donations direct and waiving all fees, Parla avoids that classification.
Politician plans are billed as a one-time annual payment by card or bank/wire transfer through a regulated third-party processor; Parla stores no payment method for recurring charges. Parla does not store credit-card numbers, bank-account details, or any payment-instrument data; that information is handled by the applicable processor.
4.3 Language Adaptation
When a voter's preferred language differs from a message's source language, language adaptation is performed by Polis‑1 within Parla's controlled environment. Only the approved message text is processed for adaptation; no name, phone, email, location, or account identifier is included, and adapted text is not used to train any third-party model.
4.4 Analytics
We use a privacy-respecting product analytics provider to understand how the Platform is used — message delivery, action conversions, funnel drop-offs, dashboard engagement. Analytics events are linked to a pseudonymous identifier rather than a name or contact information. We do not sell analytics data, do not run advertising, and do not use analytics to profile anyone for any purpose other than improving the Platform and producing aggregated business metrics.
4.5 Polis‑1
Polis‑1 is Parla's proprietary, in-house language model, developed and operated by Parla within its own controlled environment. For politicians who configure a standing strategy, Polis‑1 generates message proposals for the politician's review. Inputs are limited to: (a) the politician's strategy configuration, (b) the politician's own approved-message history, and (c) publicly available context within the politician's jurisdiction. Voter personal data is not used to train Polis‑1 or any other model, and is not shared outside the delivery providers needed to send an approved message. All proposals are queued for explicit human review; no message is sent until the politician approves it. Politicians may disable proposal generation by clearing the strategy field.
The architecture, training data, parameters, prompts, fine-tuning, weights, evaluation methods, and operational details of Polis‑1 are Parla's confidential trade secrets and are not disclosed.
Where required by law, this section provides notice that messages a voter receives may be drafted or refined by Polis‑1 under the politician's editorial direction. The politician — not Parla — is responsible for the content of each message they send.
Automated decision-making rights. Parla does not use solely automated processing to produce legal or similarly significant effects about you. Polis‑1 outputs are advisory inputs to a politician's outreach decisions, and every message is reviewed and approved by a human before sending. Where applicable state law (including in California, Colorado, Connecticut, Virginia, and similar regimes) grants a right to opt out of profiling in furtherance of decisions producing legal or similarly significant effects, you may exercise that right by contacting privacy@parlalive.com.
4.6 Tier Classification from Public Records
For some plans, we may consult publicly available demographic data about the jurisdiction a politician serves to determine which plan tier applies. Only the jurisdiction name (e.g., city and state) is queried; no personal data is sent to any public-records source. The result is used solely to determine the applicable plan tier.
4.7 Aggregated and De-Identified Data
We may create aggregated, anonymized, or de-identified data from Platform usage (for example, total messages sent in a state, average delivery rates, average action conversion rates by tier). This data does not identify you personally and is not subject to the limitations applicable to personal data. We may retain and use this data indefinitely for any lawful purpose, including operating, improving, and marketing the Platform; producing benchmark or industry reports; training and improving the automated tooling that powers the Platform; and sharing with partners, investors, or third parties.
5. Data Security
- Data in transit and at rest is encrypted
- Voter contact data is stored only to deliver a campaign's messages and honor opt-outs, with access restricted to the systems and personnel required for that purpose
- Authentication, billing, and high-cost endpoints are protected by abuse-mitigation controls
- An internal audit record captures administrator actions, message approvals, and Polis‑1 runs for security, regulatory, and dispute-resolution purposes
- Sensitive third-party credentials are held only in protected server-side configuration and are never exposed to client browsers
- Specific security architecture and controls are confidential
No system is perfectly secure; in the event of a data breach affecting your personal information, we will notify you and applicable regulators as required by law.
Politician account-holder responsibilities. You are responsible for safeguarding your account credentials and any access tokens issued to your account. Specifically, you agree to: (a) use a unique, strong password and enable any multi-factor or session-security controls offered by the Platform; (b) not share login credentials, dashboard sessions, or session cookies with any third party, including campaign vendors who are not authorized to act on the campaign's behalf; (c) notify Parla immediately at support@parlalive.com if you suspect any unauthorized access; and (d) ensure that any staff or vendor with delegated access uses their own credentials and complies with these Terms and this Policy. You are responsible for activity that occurs under your account, including messages approved through your dashboard, until you notify us of suspected compromise.
6. Data Retention
| Data Type | Retention |
|---|---|
| Politician account data | Until account deletion |
| Voter contact data | For the duration of the campaign's engagement, then deleted within 60 days of engagement end |
| Consent and opt-out (STOP) records | Retained for a reasonable record-retention period for TCPA defense (currently 4 years) |
| Message action records (donations, RSVPs, volunteer sign-ups, pledges) | Until account deletion; donation records retained as required by FEC and tax rules |
| Politician billing records | 7 years (tax and regulatory compliance) |
| Audit record (administrator actions, message approvals, Polis‑1 runs) | 7 years |
| System logs and request error traces | 90 days |
| Pseudonymous usage analytics | 2 years |
7. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your account and the personal data associated with it (subject to records we are required by law to retain, such as FEC donation records)
- Portability: Request your data in a machine-readable format
- Objection: Object to specific processing activities
- Message opt-out: A voter may stop messages at any time by replying STOP to any message sent through Parla; the opt-out is honored automatically and suppressed across future sends
To exercise any of these rights, contact us at privacy@parlalive.com. We will respond within the timeframes required by applicable law (generally 45 days for access, deletion, correction, and portability requests under California, Colorado, Connecticut, Virginia, Utah, and similar state laws, with one 45-day extension where reasonably necessary).
7.1 Verifying Your Request
To protect your information, we must reasonably verify that a request comes from you (or from an authorized agent acting on your behalf) before disclosing or deleting personal information. For voter records, verification typically requires the mobile number on file and, where appropriate, one additional matching data point (such as the campaign or jurisdiction associated with the record). For politician accounts, verification typically requires control of the account email and, where appropriate, confirmation through the authenticated dashboard. If we cannot verify your identity to a reasonable degree of certainty, we may decline the request and will explain why. We do not require you to create an account to submit a request.
7.2 Authorized Agents
You may designate an authorized agent to submit a rights request on your behalf. The agent must provide (a) written, signed authorization from you, or a copy of a power of attorney under applicable state law, and (b) sufficient information for us to verify the agent's identity. We may also separately verify your identity directly, including by contacting you using the contact information on file.
7.3 Non-Discrimination
We will not discriminate against you for exercising any privacy right. We do not condition Platform access, deny service, charge different prices, or provide a different level or quality of service in retaliation for a rights request.
7.4 Appeals
If we decline a rights request and you reside in a state that provides an appeal right (including Colorado, Connecticut, Virginia, and similar regimes), you may appeal our decision by replying to our response email or writing to privacy@parlalive.com with the subject line "Privacy Appeal." We will respond to your appeal within the period required by applicable law and inform you of any further regulator complaint mechanism available in your state.
8. Children's Privacy
Parla is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 18, we will delete it immediately.
9. Geographic Scope
Parla is available only in the United States (all 50 states and Washington, D.C.). Access from outside the United States is blocked. Your data is processed in the United States.
10. U.S. State Privacy Laws
California Consumer Privacy Act / CPRA
California residents have the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell personal information and do not share it for cross-context behavioral advertising. To exercise any of these rights, contact privacy@parlalive.com. We will respond within the timeframes required by law.
Sensitive personal information. Parla does not knowingly collect or process categories of "sensitive personal information" as defined under CCPA/CPRA except as may be incidentally provided by a campaign or recipient (for example, a preferred language that may infer national origin). Any such information is used only to deliver the campaign's authorized communications, is not sold or shared, and is not used to infer characteristics about a recipient for any other purpose. Californians have the right to direct us to limit use of sensitive personal information to that purpose by contacting privacy@parlalive.com.
Other State Laws
We aim to comply with applicable consumer-privacy laws in Texas, Washington, Colorado, Connecticut, Virginia, Utah, Iowa, Indiana, Tennessee, Montana, Oregon, Florida, Delaware, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota, Nebraska, Rhode Island, and other states with active privacy legislation. Where state law grants rights similar to those described above for California, those rights are available to you on substantially the same terms by contacting privacy@parlalive.com.
Telephone Consumer Protection Act (TCPA)
Messages sent through Parla are governed by the TCPA and applicable state law. Parla dispatches through carrier-compliant infrastructure registered for political messaging, honors STOP / opt-out automatically, and maintains opt-out suppression records. The campaign that sends a message is responsible for ensuring it has the consent or established relationship required to contact each recipient. Disputes regarding consent or delivery may be directed to privacy@parlalive.com.
Children's Online Privacy Protection Act (COPPA)
The Platform is not directed to children under 13 and we do not knowingly collect personal information from children under 13. The minimum age to create a Parla account is 18.
11. International Users
Parla is offered only in the United States and is hosted in the United States. By using the Platform, you understand and acknowledge that your information will be processed in the United States, where data-protection laws may differ from those of your country of residence. Access from outside the United States is blocked.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, the Platform, or applicable law. For material changes, we will provide notice through the app, the dashboard, email, or a banner on the website at least 14 days before the changes take effect; non-material changes (such as clarifications, formatting fixes, or contact-information updates) may take effect immediately. The "Last updated" date at the top of this Policy reflects the most recent change. Continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise a privacy right:
- Privacy: privacy@parlalive.com
- Support: support@parlalive.com
- Legal: legal@parlalive.com