Privacy Policy
Effective date: June 5, 2026
Parla Live, Inc. ("Parla," "we," "us," or "our") operates the Parla web application, dashboard, public profile pages, and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information.
We do not sell your personal data. We do not show advertising and we do not accept political advertising. We do not share contact information with third parties for marketing.
1. Scope
This Policy covers two groups: the elected officials, candidates, and campaign staff who hold Parla accounts ("politicians"), and the voters a campaign is authorized to contact. Voters do not hold Parla accounts.
For voter data, Parla acts as a service provider to the campaign. Parla processes that data only to deliver that campaign's messages and to maintain opt-out records — never to contact voters for any other campaign, and never sold. The campaign is responsible for having a lawful basis to contact each recipient.
This Policy describes how personal information is handled. It does not describe the operational, technical, or commercial workings of the Platform; those are addressed, where applicable, in the written agreement between Parla and the customer.
2. Information We Collect
2.1 Voter Information (Provided by Campaigns)
For voter data, Parla acts as a service provider to the campaign. The campaign authorizes Parla to contact a defined set of voters. Parla processes this data only to deliver that campaign's messages and to maintain opt-out records — never to contact voters for any other campaign, and never sold. The campaign is responsible for having a lawful basis to contact each recipient.
| Data | Purpose |
|---|---|
| Phone number | Deliver the campaign's messages and honor STOP / opt-out |
| Consent / contactability status | Maintain a TCPA-relevant record that a recipient may be contacted, and suppress opt-outs |
| Name | Personalize the campaign's message |
| Preferred language | Adapt message text to the voter's language |
| Campaign-supplied audience data | Determine which of the campaign's own voters receive a given message |
2.2 Politician Account Information
| Data | Purpose |
|---|---|
| Email address | Account creation, login, billing, and account notices |
| Full legal name, title, role, and jurisdiction | Display on messages and on your public profile; verification of your office |
| Billing data | Service provisioning, billing, tax, and audit purposes |
| Donation routing identifier | Route donations directly to your campaign's own account |
| FEC committee ID (federal candidates) | Match contributions to your authorized committee for FEC reporting |
| Standing campaign strategy | Configure the message proposals prepared for your approval |
2.3 Usage Data
- Message delivery and engagement events
- Actions taken by recipients in response to a message
- Account and billing status
- Coarse device and browser context, and approximate U.S. state-level location derived from network address
- Operational logs retained for security, abuse prevention, and service reliability
2.4 Data We Do Not Collect
- Precise GPS coordinates or continuous location tracking
- Biometric identifiers of any kind
- Contacts, address book, or social-graph data
- Browsing history outside the Platform
- Social media account credentials
- Donation payment details (card numbers, bank accounts — these go directly to the payment processor)
2.5 Cookies and Tracking Technologies
The Platform uses a limited set of cookies, local-storage entries, and similar technologies that are strictly necessary to operate the service and to maintain authenticated sessions, security state, and language preferences. We do not use advertising cookies, cross-site behavioral-tracking pixels, or third-party advertising tags. Aggregated, pseudonymous product-analytics events (Section 5) may be transmitted from your browser; analytics events do not include direct identifiers and are not used for advertising or cross-context behavioral profiling.
Most browsers let you control or block cookies through your browser settings. Blocking strictly necessary cookies will prevent the dashboard, login, and donation flows from functioning. Where required, you may signal an opt-out preference through Global Privacy Control (GPC); the Platform honors a verified GPC signal as a request to opt out of any "sale" or "sharing" of personal information under applicable state law, even though Parla does not sell or share personal information as those terms are defined.
3. How We Use Information
- Authentication: Verify politician identity and enforce account integrity.
- Message delivery: Deliver a politician's approved messages to the authorized voters.
- Consent and opt-out: Maintain consent records and honor STOP / opt-out as required by the Telephone Consumer Protection Act (TCPA) and applicable carrier rules.
- Message proposals: Prepare message proposals for the politician's review. See Section 6.
- Payments: Route donations directly to the politician's own account, and manage politician billing.
- Analytics: Pseudonymous usage events to improve the product. See Section 5.
- Security and audit: Maintain an internal audit record of Platform activity for security, regulatory, and dispute-resolution purposes.
3.1 Aggregated and De-Identified Data
We may create aggregated, anonymized, or de-identified data from Platform usage (for example, total messages sent in a state, average delivery rates, average action conversion rates). This data does not identify you personally and is not subject to the limitations applicable to personal data. We may retain and use this data indefinitely for any lawful purpose, including operating and improving the Platform, producing benchmark or industry reports, and training and improving the automated tooling that powers the Platform. Aggregated and de-identified data never includes mobile phone numbers, text messaging originator opt-in data, or messaging consent records; as stated in Section 4, that information is never shared with, or sold to, any third party or affiliate for marketing or promotional purposes.
4. Mobile Information and Text Messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third party.
Mobile numbers and SMS consent records are used solely to deliver the messages a recipient opted in to receive and to honor opt-outs. Reply STOP to any message to opt out at any time, or HELP for help. Message frequency varies and message and data rates may apply. See the SMS Messaging Terms in our Terms of Service.
5. Disclosure to Service Providers
Parla operates the Platform itself. A limited number of regulated service providers are engaged under written data-processing agreements to support ordinary business functions. We share only the data necessary for each provider to perform its function, and no provider is permitted to use that data for its own purposes.
Those providers fall within the following categories: infrastructure and hosting; communications delivery; payment processing; and product analytics. Analytics events are linked to a pseudonymous identifier rather than a name or contact information. We do not sell analytics data, do not run advertising, and do not use analytics for cross-context behavioral profiling.
The identity of specific providers, and the allocation of functions among them, is confidential commercial information. Parla will identify a specific service provider in response to a verified rights request or regulatory inquiry. Contact privacy@parlalive.com.
Parla does not receive, hold, or process donation funds and charges no transaction fee on donations. Donations go directly to the politician's own account.
6. Automated Processing
Parla operates Polis‑1, its proprietary in‑house intelligence layer, to prepare message proposals for a politician's review.
Voter personal data is not used to train Polis‑1 or any other model. Every proposal is held for human review, and no message is sent until the politician approves it.
that messages a voter receives may be drafted or refined by Polis‑1 under the politician's editorial direction. The politician — not Parla — is responsible for the content of each message they send. Parla does not use solely automated processing to produce legal or similarly significant effects about you. Polis‑1 outputs are advisory inputs to a politician's outreach decisions, and every message is reviewed and approved by a human before sending. Where applicable state law (including in California, Colorado, Connecticut, Virginia, and similar regimes) grants a right to opt out of profiling in furtherance of decisions producing legal or similarly significant effects, you may exercise that right by contacting privacy@parlalive.com.Polis‑1's design, training, parameters, evaluation, and operation are Parla's confidential trade secrets and are not described in this Policy.
7. Data Security
- Data in transit and at rest is encrypted
- Voter contact data is stored only to deliver a campaign's messages and honor opt-outs, with access restricted to the systems and personnel required for that purpose
- Access to the Platform is protected by abuse-mitigation and rate-control measures
- An internal audit record captures Platform activity for security, regulatory, and dispute-resolution purposes
- Sensitive credentials are held under restricted access controls and are never exposed to end users
- Specific security architecture and controls are confidential
No system is perfectly secure; in the event of a data breach affecting your personal information, we will notify you and applicable regulators as required by law.
Politician account-holder responsibilities.
8. Data Retention
| Data Type | Retention |
|---|---|
| Politician account data | Until account deletion |
| Voter contact data | For the duration of the campaign's engagement, then deleted within 60 days of engagement end |
| Consent and opt-out (STOP) records | Retained for a reasonable record-retention period for TCPA defense (currently 4 years) |
| Message action records (donations, RSVPs, volunteer sign-ups, pledges) | Until account deletion; donation records retained as required by FEC and tax rules |
| Politician billing records | 7 years (tax and regulatory compliance) |
| Audit record of Platform activity | 7 years |
| System logs and request error traces | 90 days |
| Pseudonymous usage analytics | 2 years |
9. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate personal data
- Deletion: Request deletion of your account and the personal data associated with it (subject to records we are required by law to retain, such as FEC donation records)
- Portability: Request your data in a machine-readable format
- Objection: Object to specific processing activities
- Message opt-out: A voter may stop messages at any time by replying STOP to any message sent through Parla; the opt-out is honored automatically and suppressed across future sends
To exercise any of these rights, contact us at privacy@parlalive.com. We will respond within the timeframes required by applicable law (generally 45 days for access, deletion, correction, and portability requests under California, Colorado, Connecticut, Virginia, Utah, and similar state laws, with one 45-day extension where reasonably necessary).
9.1 Verifying Your Request
To protect your information, we must reasonably verify that a request comes from you (or from an authorized agent acting on your behalf) before disclosing or deleting personal information. Verification generally requires you to confirm information already associated with the record, and for politician accounts may include confirmation through the authenticated dashboard. The specific verification steps vary by request type and are not published. If we cannot verify your identity to a reasonable degree of certainty, we may decline the request and will explain why. We do not require you to create an account to submit a request.
9.2 Authorized Agents
You may designate an authorized agent to submit a rights request on your behalf. The agent must provide (a) written, signed authorization from you, or a copy of a power of attorney under applicable state law, and (b) sufficient information for us to verify the agent's identity. We may also separately verify your identity directly, including by contacting you using the contact information on file.
9.3 Non-Discrimination
We will not discriminate against you for exercising any privacy right. We do not condition Platform access, deny service, charge different prices, or provide a different level or quality of service in retaliation for a rights request.
9.4 Appeals
If we decline a rights request and you reside in a state that provides an appeal right (including Colorado, Connecticut, Virginia, and similar regimes), you may appeal our decision by replying to our response email or writing to privacy@parlalive.com with the subject line "Privacy Appeal." We will respond to your appeal within the period required by applicable law and inform you of any further regulator complaint mechanism available in your state.
10. Children's Privacy
Parla is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 18, we will delete it immediately.
11. Geographic Scope
Parla is available only in the United States (all 50 states and Washington, D.C.). Access from outside the United States is blocked. Your data is processed in the United States.
Parla is offered only in the United States and is hosted in the United States. By using the Platform, you understand and acknowledge that your information will be processed in the United States, where data-protection laws may differ from those of your country of residence. Access from outside the United States is blocked.
12. U.S. State Privacy Laws
California Consumer Privacy Act / CPRA
California residents have the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of personal information, and the right to limit the use of sensitive personal information. We do not sell personal information and do not share it for cross-context behavioral advertising. To exercise any of these rights, contact privacy@parlalive.com. We will respond within the timeframes required by law.
Sensitive personal information. Parla does not knowingly collect or process categories of "sensitive personal information" as defined under CCPA/CPRA except as may be incidentally provided by a campaign or recipient (for example, a preferred language that may infer national origin). Any such information is used only to deliver the campaign's authorized communications, is not sold or shared, and is not used to infer characteristics about a recipient for any other purpose. Californians have the right to direct us to limit use of sensitive personal information to that purpose by contacting privacy@parlalive.com.
Other State Laws
We aim to comply with applicable consumer-privacy laws in Texas, Washington, Colorado, Connecticut, Virginia, Utah, Iowa, Indiana, Tennessee, Montana, Oregon, Florida, Delaware, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota, Nebraska, Rhode Island, and other states with active privacy legislation. Where state law grants rights similar to those described above for California, those rights are available to you on substantially the same terms by contacting privacy@parlalive.com.
Telephone Consumer Protection Act (TCPA)
Messages sent through Parla are governed by the TCPA and applicable state law. Parla honors STOP / opt-out automatically and maintains opt-out suppression records. The campaign that sends a message is responsible for ensuring it has the consent or established relationship required to contact each recipient. Disputes regarding consent or delivery may be directed to privacy@parlalive.com.
Children's Online Privacy Protection Act (COPPA)
The Platform is not directed to children under 13 and we do not knowingly collect personal information from children under 13. Parla accounts are provisioned only to individuals aged 18 or over.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, the Platform, or applicable law. For material changes, we will provide notice through the app, the dashboard, email, or a banner on the website at least 14 days before the changes take effect; non-material changes (such as clarifications, formatting fixes, or contact-information updates) may take effect immediately. The "Last updated" date at the top of this Policy reflects the most recent change. Continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise a privacy right:
- Privacy: privacy@parlalive.com
- Support: support@parlalive.com
- Legal: legal@parlalive.com